Terms & Conditions
Ordering
There is no minimum order. You can order by phone, fax, email, mail, or at our website with our secure on-line order processing system. If you order by phone, fax, email mail please add all specifications required, including quantity, description, price, name, shipping address, telephone number, and email address.
Telephone orders: (909) 841-4066
Fax Orders: 310-984-6211
Mail orders: EZ BodyWorks 802 SW Cabriolet Street, Bentonville, Arkansas 72712
Email Orders: barbara.haisley@yahoo.com
Shipping
We ship via USPS (United States Postal Service). Shipping charges may vary from the amount indicated by the automatic shipping calculator since the weight calculated in the website may differ from the actual package weight due to the packaging material.
Back Orders
All products are usually in stock and readily available. However, although we are constantly increasing our inventories, it may happen that an item runs out-of-stock. Please advise us if you desire the item back-ordered as out-of-stocks are not automatically back-ordered.
Missing / Wrong / Damaged Items
EZ BodyWorks takes great care in packing orders. Please check the enclosed packing slip against the actual shipment. Any discrepancies or wrong items must be reported within 5 business days after receiving the order. Also, please keep the packing slip as we may request a copy of it in order to double-check the packed items with our own list we have on file. Items are typically checked off on the packing slip and the packing slip is signed by the packer.
Order Discrepancies: Missing items or wrong items must be reported within 3 days after receiving the order. All sales are final after three days.
Damaged Items: If packages are damaged upon receipt, you must contact us within 3 business days after receiving the order and also the shipping carrier (FedEx, USPS,) immediately in order to make a claim as we cannot take responsibility for damaged packages. We will then file a claim with the carrier.
Return Policy
We do not refund due to sanitation purposes. We only exchange unopen items of equal or less value within 10 days of receipt of the item. If the value is less that the item exchanged, then you will have a credit balance on your next order. Please contact customer service to receive your credit when placing your next order. In the event of a shipping error we'll reship the correct item(s). If orders are returned to us without authorization and/or after the allowed return period we reserve the right to send it back to the customer without notice. International order are not returnable.
Risk of Loss
We use only reliable tracking shipping companies. All items purchased from EZ BodyWorks are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We cannot take responsibility for the shipment (i.e. in case of lost packages we will not refund anything and/or re-shipping will be on the customer’s cost). However, we take effort in tracking the package and file a claim and notify the buyer of the outcome.
Payments
We offer accept credit card payments (Visa, Mastercard, American Express and Discover). We will be adding other payment methods soon.
Prices
Although we strive to maintain low prices, they are subject to change due to market fluctuations. Prices do not include sales tax, shipping & handling charges.
Sales Tax
For residents of the State of California, a sales tax of 9.5% is applicable (subject to change).